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FAQ/Help How can I order? You can order online via our secure web site. Ordering online is easy and secure. Your order is handled using a secure payment system. For more details please read our security information further down. You will receive confirmation of your order by email. How can I pay?  We accept Mastercard, Maestro, Visa, Visa Delta, Visa Electron, JCB and Visa Purchasing. Shopping with us is secure - all credit/debit card details are protected using the industry standard encryption software (see below for more information). Your card will not be debited until your order is ready to be shipped. How long does delivery take? We aim to ship in-stock items within 5-7 working days of receiving your order. We will notify you by e-mail when your order has shipped. UK customers please allow up to 2-3 working days for your order to arrive. EU customers please allow up to 5 working days for your order to arrive. Overseas customers please allow up to 10-14 working days for your order to arrive. If you need a scarf urgently please e-mail us with your required delivery date before you place your order so that we can let you know if a delivery by that date is feasible. Please note: Office closed in January and early February 2012 As every year we are closed in January and early February. We will reopen on February 20th 2012. You are most welcome to place your order while we are closed, however we will only be able to process and ship your order when we reopen. Please note that payment will be taken only when your order is processed (NOT when you submit your order). Should you need to contact us while we are closed, please e-mail us at info@mapscarves.com. Thank you. Import Duty and Local Sales Taxes Please note: Orders delivered to addresses outside the European Union may be subject to import duties and local sales taxes. Such charges are the responsibility of the customer and are payable on delivery of the order. Can I have a scarf sent as a gift? I'm buying this scarf as a gift and would like to have it sent direct to the recipient. I don't want any receipt or price information to be included. Is that OK? Yes, no problem. Just put the word 'gift' in one of the comments boxes at checkout (just below where you fill in your name and address). Remember to enter your address as the billing address and the recipient's address as the delivery address. We'll send the scarf/scarves to the recipient with a small card saying that it's a gift from you. How do I a return a scarf? We want you to be delighted every time you shop with us. However, we understand that occasionally you may want to return goods for a refund or exchange. Our money back guarantee Our "total satisfaction" money back guarantee means that if you are unhappy with your purchase - for any reason - you can return it to us for a prompt exchange or refund of the full purchase price. Returns must be received by us unused and in the original packaging. Please note that return postage charges must be paid by the customer, except where goods are faulty or have been sent in error. We regret that we are unable to refund postage charges, nor customs duties and sales taxes that may have been paid on deliveries outside the European Union. This guarantee does not affect your statutory rights. How to return goods To enable us to process your refund or exchange efficiently:
Please address goods for refund/exchange to: Map Scarves Returns, Tasaram Ltd., Unit 6-8, Bury Road, Hatfield, AL10 8BJ, United Kingdom Will my credit card payment be safe? We fully appreciate that security is a major concern for customers wishing to shop online. To ensure that shopping with us is safe and secure, we use a secure server to protect and encrypt your credit/debit card details. How this works When you place an order, your computer will automatically make a secure connection to our shopping cart server before we ask you to give your credit/debit card details. This secure connection means that your credit/debit card information is encrypted and then transferred to our server using SSL (Secure Sockets Layer), the industry standard security system. This SSL secure connection is indicated on your computer screen by a special security icon. Depending on which Internet browser your computer uses, the security icon differs in look and position on your screen:
We hope that these security measures reassure you that placing an online order with us is safe and secure. However, should you prefer to order offline, you can do this by phone, fax or post - see above for details. What about my personal information? We respect our customers' privacy - we guarantee that none of your personal details, including your e-mail address, will ever be sold, rented out or otherwise passed on to any third party. |
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